Help Center
Frequently Asked Questions
Everything you need to know about shopping with Eagilo Kart. Can't find your answer? Contact us.
Standard delivery takes 5–7 business days across India. Metro cities like Mumbai, Delhi, Bengaluru, Chennai, and Hyderabad typically receive orders in 3–5 business days. Remote areas including J&K, North-East India, and certain hill stations may take 7–10 business days.
Yes! We offer completely free shipping on all prepaid orders over ₹999 across India. No hidden delivery charges — ever.
We accept all major payment methods: UPI (PhonePe, Google Pay, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking, Wallets, and Cash on Delivery (COD) for eligible pin codes.
Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number on our courier partner's website or visit the 'My Orders' section in your account to see live updates.
We offer a 7-day hassle-free return window from the date of delivery. Items must be unworn, unwashed, and returned with original tags intact. Simply contact us at support@eagilokart.com or initiate a return from your account dashboard.
Each product page has a detailed Size Guide with measurements in centimetres. We recommend measuring your chest, waist, and shoulder width with a tape and comparing to our chart. If you're between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a slim fit.
After your returned item is received and inspected, refunds are processed within 2–3 business days. The amount will reflect in your original payment method within 5–7 business days depending on your bank.
Yes, we offer exchanges on all eligible products. To exchange, initiate a return and place a new order for the item in your preferred size or colour. We'll process your refund for the returned item simultaneously.
Currently, we only ship within India. We are actively working on international shipping and hope to serve our global customers soon. Stay tuned to our Instagram and newsletter for updates.
First, check your spam or promotions folder. If it's not there, it's possible there was a typo in your email address during checkout. Please contact us at support@eagilokart.com with your name and phone number so we can locate your order and resend the confirmation.